Dear Valued Customer...
A few months ago I purchased a Magellan Maestro 4250 GPS.
A month or so later the LCD screen started to get the dreaded black spots. Which I'm assuming meant that the crystals were somehow crushed or otherwise damaged.
I had a dilemma at that point. I had purchased it at Costco and afterwards discovered that it would be on sale a few weeks later for a significant discount over what I purchased it at.
The screen went out a week before it was to go on sale. I didn't want to appear like i was trying to pull any kind of scam, etc. so I immediately took it back looking for an exchange. They gave me my money back and advised me that they would be on sale the following week, so I took the Gift Card and came back a week later and purchased another $100 cheaper than my original purchase.
So far the new (exact same) unit has been working great, so I hadn't thought any more about it. That was until I received this email from Magellan this morning.
Dear Valued Customer, Thank you for purchasing a Magellan Maestro portable vehicle navigation system. You are receiving this email because our records indicate that you owned and then returned or exchanged a Magellan Maestro in the past year. If you have not returned or exchanged the product, we apologize for the discrepancy in our records and hope that you continue to enjoy your Magellan Maestro. If our records are accurate and you have returned or exchanged your Magellan Maestro, we would like to know why, so that we can improve the product and retain valued customers like you. Would you please take a few moments to complete our customer survey? Your responses are strictly confidential and will be used only in aggregate by Magellan Navigation for planning purposes. If you respond by May 9, 2008, and include your email address at the end of the survey, you will be entered into a random drawing to win one of five $100 gift certificates to Amazon.com. The survey should take about 10 minutes to complete, and you don't have to finish it in one sitting. You can answer as many questions as you have time for now, and then return later to answer the rest. The survey will remember where you stopped. Would you please take a few moments to answer some questions about why you returned your Magellan Maestro?
Basically, they gave me no reason to not complete the survey and let them know why I returned their product. The survey appeared to be well thought out and asked questions that didn't make me feel like I was wrong for returning the item. They even asked if they could contact me if they had any additional questions regarding what happened. Overall, I wasn't happy that the first product failed, but am glad that I purchased another one.
Dear Valued Customer, Thank you for purchasing a Magellan Maestro portable vehicle navigation system. You are receiving this email because our records indicate that you owned and then returned or exchanged a Magellan Maestro in the past year. If you have not returned or exchanged the product, we apologize for the discrepancy in our records and hope that you continue to enjoy your Magellan Maestro. If our records are accurate and you have returned or exchanged your Magellan Maestro, we would like to know why, so that we can improve the product and retain valued customers like you. Would you please take a few moments to complete our customer survey? Your responses are strictly confidential and will be used only in aggregate by Magellan Navigation for planning purposes. If you respond by May 9, 2008, and include your email address at the end of the survey, you will be entered into a random drawing to win one of five $100 gift certificates to Amazon.com. The survey should take about 10 minutes to complete, and you don't have to finish it in one sitting. You can answer as many questions as you have time for now, and then return later to answer the rest. The survey will remember where you stopped. Would you please take a few moments to answer some questions about why you returned your Magellan Maestro?
Basically, they gave me no reason to not complete the survey and let them know why I returned their product. The survey appeared to be well thought out and asked questions that didn't make me feel like I was wrong for returning the item. They even asked if they could contact me if they had any additional questions regarding what happened. Overall, I wasn't happy that the first product failed, but am glad that I purchased another one.
