I took one of my guns in for some repairs.  When I took it in, I was told that it would be 10 days.  That was 16 days ago.  Since then I've heard nothing. So today I called them and asked about it.  It hadn't been returned to their store yet (it had to be shipped out for repairs) but they told me that I could call the place that they shipped it to and find out the status. So I called (a long distance call for me and no 1.800 number).  I was on hold for 20 minutes just trying to get to the point to talk with someone about it.  Once I finally did get someone on the phone I had their attention for all of about 17 seconds and they passed me on to someone else (the Gunsmith) and instead of speaking with him I ended up getting his voice mail. He called me back a couple of hours later and told me that he had just received the gun today, but that he would start looking at it and get back to me soon.  Today!?  They've had it for over two weeks and I know that they don't ship the guns out, they hand deliver them.  Frustrating. He seems like a nice guy and it sounds like he knows what he's talking about but what a pain.  After this experience, I already know that I'm not going back to them for anything.