Technology can make your business boom, or it can really hurt it. For example, I went to lunch today and pulled up to the drive through at a specific location that will remain nameless.  Let's just say I was having a craving for something red and creamy.  I had gone out of my way to get to this location and was pleasantly surprised that there was nobody in line in front of me and hardly anyone in the parking lot. I was greeted by the following "Hello, welcome to XXXXXXXX's.  Currently our credit and debit system is not functioning, so if have cash we'll go ahead and take your order".  I rarely carry cash, so I politely thanked them and continued on my way.  I was grateful that they were up front and honest with me and very matter of fact, but they lost my business today.  Some may argue that it was my fault that I don't carry cash, and to some degree I would agree with them, but when businesses are only accepting one type of payment (cash, because Personal Checks are not accepted either) during the busy lunch rush it can really hurt business. I simply went around the corner and ordered something from the KFC, which wasn't very good by the way. Now me taking my business to a competitor for a single meal is not going to make or break either of these two companies, but for small companies things like this can be the final nail in the coffin.